Policies

Reprints & Refunds

Last updated October 16, 2026

Every order is printed just for you, so we can't take returns. But if we get something wrong, we make it right. Here's exactly how it works.

If we made a mistake, we fix it

We will reprint your order for free, or refund it, if:

we printed something different from the file you approved;
the paper, size, finish or quantity is different from what you ordered (beyond the normal variation below);
there is a clear printing defect, such as smears, streaks, bad cuts or missing pages;
your order arrived damaged.

Contact us within 7 days of delivery at (434) 713-2693 or hello@hotdiggity.digital.
Include your order or reference number and clear photos of the problem (and of the box, if it was damaged).
Keep the printed pieces until we've sorted it out. We may ask you to send a few back.

We'll reply within one business day. If we approve a reprint, it goes to the front of the line.

Mistakes in the file you sent or approved, such as spelling errors, wrong phone numbers, wrong dates or low-resolution images you chose to print anyway.
Normal color differences between your screen and paper, or small differences between print runs.
Normal cutting variation of up to about 1/16 inch, and quantity a few pieces over or under.
Delays caused by the shipping carrier, weather or an incorrect address you gave us.
Changing your mind after printing has started.

You can cancel any time before your order goes to press for a full refund. Once printing starts, the order can't be cancelled.

Approved refunds go back to your original payment method. Most banks show the refund within 5 to 10 business days.